Purchase Plaza Limited Returns and Refund Policy

Effective Date: 25/09/2024

At Purchase Plaza Limited, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Return Window: You have 7 days from the date of receipt to return an item.
• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Non-Returnable Items: Custom-made items cannot be returned.
• Return Shipping: Customers are responsible for paying the return postage costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: Refunds may take up to [insert number] days to process, depending on your card issuer’s policies.

Damaged Items

• In Transit: We do not cover items damaged in transit. If your item arrives damaged, please contact the shipping carrier to file a claim.

Exchanges

• Defective or Incorrect Items: If you received a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +44 7340 561 609

Thank you for shopping with Purchase Plaza Limited. We appreciate your business and are committed to providing you with the best possible service.